Operational Efficiency Increases by 40% for Multinational Hotel Chain

Client Information

One of the largest hotel chains in the world, the customer is a British multinational company that operates a broad portfolio of hotels brands in nearly 100 countries.

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Business Challenges

To manage its F5 ADC infrastructure, the company had to invest in more network management team resources and train them.

  • The company wanted to consolidate management of all its F5 devices onto a single platform and offer better self-servicing capabilities to end users
  • The network team had to respond to tickets submitted for trivial operations, such as server rotation, which diverted their efforts from more critical network operations
  • End users lacked visibility into their applications and were not informed of the availability or status of their configuration change requests

Solutions Delivered

AppViewX’s Application Delivery Automation solution provided role-based management, automation, and orchestration of F5 BIG-IP services that serve applications across data centers. It simplifies version upgrades and enables self-service capabilities to lines of business.

  • Using the Application Delivery Automation solution, the company was able to reduce resource costs for managing the load balancer infrastructure and gain better management and monitoring capabilities
  • Application users, operations engineers, and network engineers have better visibility into the application services. Users across different silos can make trivial changes that initially took days to resolve

Business Benefits

  • The company was able to reduce the number of resources required to manage the load balancers by 40 percent
  • Better visibility offered by self-servicing increased operational efficiency, reducing the time it takes to fulfill change management requests from an average of 15 days to 5 days


  • ADC management
  • F5 Automation
  • Network Automation
  • Network Infrastructure Automation
  • Network Infrastructure Management